Frequently asked questions
When will my order be shipped?
Once the payment is confirmed, we immediately begin preparing your order.
We usually need 1–3 business days to process and ship it.
When the shipment is dispatched, you will receive an email with the shipping confirmation and tracking number.
This allows you to check the delivery status at any time.
How can I track my order?
Once your order has been shipped, you will receive an email with a link to your personal tracking page. Using this link, you can check the current status of your shipment at any time.
Can I return or exchange products purchased during the sale?
Of course! Our 30-day return policy also applies during sales. If the purchase does not meet your expectations, you can return the unused product within 30 days of receiving it.
Does the product look the same as in the picture?
Of course. The photos show the actual product, and we make every effort to display the colors and details as accurately as possible. However, please remember that shades may vary slightly depending on screen settings or lighting.